Terms & Conditions

TERMS AND CONDITIONS

Robot Building Supplies is an Australian owned company and all prices are displayed in Australian dollars (AUD) only. No foreign currency will be accepted.

PLACING AN ORDER
a) You may order product by selecting and submitting your order through the site in accordance with these terms and conditions
b) Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
c) We may ask you to provide additional details or require you to confirm your details to enable us to process any orders place through the site
d) You agree to provide us with current, complete and accurate details when asked to do so by the site
e) Once your order is processed through the site you will receive an on screen confirmation the order has been received and ready for processing by Robot Trading Co. Pty. Ltd, further to this once the transaction is successful with NAB you will receive an email with a tax invoice.

PROCESSING BY ROBOT
f) Once your payment is confirmed by National Australia Bank you will receive a confirmation of your order and the delivery date from the sales team at Robot Trading Co. Pty. Ltd within our trading hours (Monday to Friday 7.00am to 5.00pm and Saturday 8.00am to 12.30pm)
g) For orders placed before 9.00pm this will usually be the next business day.
h) For orders placed after 9.00pm or on the weekend this process will usually take one whole business day.
i) All queries and questions should be directed to our Sales team on 03 9543 3666 or sales@robotbuildingsupplies.com.au
j) All orders will be subject to Robot Trading Co. Pty. Ltd’s usual cut off and despatch deadlines, which is 12.00pm for next day delivery of items ex. stock and 48 hours for items not in stock.
k) Orders received and finalised after this deadline will be treated as being received the next day.
l) Whilst we will endeavour to always have adequate stock to complete your order, this may not always be the case. You will be notified of our stock allocation for your order and delivery date by Robot Trading Co. Pty. Ltd via email or phone.
m) It is the customers responsibility to ensure their order is correct and in fact what they require, particular attention must be paid to colours and sizes.
n) Orders outside our usual delivery areas will not be processed for payment by National Australia Bank, your order will go straight to Robot Trading Co. Pty. Ltd and a sales clerk will contact you with a quote for delivery, payment and the completion of your order will be taken care of directly through Robot Trading Co. Pty. Ltd
o) Robot Trading Co. Pty. Ltd will not be held responsible for faulty electronic communication. It is the customers responsibility to contact Robot Trading Co. Pty. Ltd if they do not receive a confirmation of their order within a reasonable period time.

TERMS OF SALE.
p) Prices are subject to alteration without notice and will be charged at the price ruling at the time of delivery.
q) Any quotes given by Robot Trading Co. Pty. Ltd. are estimates only and are subject to alteration without notice.
r) All goods are supplied subject to our terms and conditions which will only apply to the exclusion of any conditions appearing on the customer / purchaser’s documents.
s) Errors and omissions accepted.

ACCEPTANCE OR REJECTION OF AN ORDER
t) In certain circumstances, we may need to reject your order. this may happen where the requested product is not available or if there is an error in the price or the product description posted on the site
u) Each order placed for products through the site that we accept results in a separate binding agreement between you and us for the supply of those products
v) For each order accepted by us, we will: supply the products in that order to you in accordance with these terms and conditions; and provide you with an email confirmation of that order.
w) If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit the order

RETURNS POLICY.
x) No claims recognised unless made within 7 days of receipt of goods.
y) Goods will not be accepted for credit unless returned in a resalable condition, within 7 days of supply and relevant invoice number provided as proof of purchase.
z) All authorised returns may be subject to a 15% handling fee.aa) Custom cut and non stock goods are not returnable.
aa) It is the duty of the purchaser to inspect the goods on receipt and prior to usage.
bb) In the event of any defect or fault in material supplied, liability is limited to replacement of defective material only. Any consequential loss, however caused, will not be accepted.
cc) If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us by contacting our Sales Counter of 03 9543 3666
dd) We will not refund the delivery fee where the products have been delivered to you, unless you are returning the product because it was damaged

UNLOADING OF DELIVERIES
ee) We only deliver products ordered through the site to a location where we provide delivery services
ff) Customer / receivers are responsible at all times
gg) Our terms are ‘ON LORRY AT SITE OR STORE’
hh) UNATTENDED DELIVERY SITES – where a delivery is to site and the customer / receiver is not in attendance to unload, our driver will endeavour to affect delivery as close to the site as possible. in these instances Robot Trading Co. Pty. Ltd. will not accept claims for damage to product during unloading or claims for pilfering / shortages of part or all of the delivery made
ii) Dates and times quoted for delivery are estimates only and any delay does not entitle the customer any claim
jj) No liability is accepted for damage caused by a delivery vehicle entering premises on customer request

CANCELLING AN ORDER
kk) We may cancel any part of an order (including any order that we have accepted) without any liability to you for that cancellation at any time if: the product in that order are not available; or there is an error in the price or the product description posted on the site for the product in that order; or that we reasonably believe your order has been placed in breach of these terms and conditions
ll) You may cancel an order by contacting our Sales Counter on 03 9543 3666 during contact hours at any time prior to the despatch of that order where the goods are our stock line. On cancelling the order, we will refund you your payment to your original payment method or through an alternative means. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the products in order to receive a refund in accordance with our Returns Policy.
mm) Custom cut or custom made goods may only be cancelled prior to the cutting or the making of the goods by contacting our Sales Counter on 03 9543 3666. If we cannot stop the cutting of your goods the order will not be able to be cancelled.

PAYMENT METHODS
mm) You may pay the fees and charges for an accepted order with any of the following payment methods
nn) If we are unable to successfully process your nominated payment method for your order that is accepted by us, then we may cancel your order
oo) If you choose to pay by credit card, you authorise us to debit the amount that is payable from your nominated credit card. You must not pay, or attempt to pay, for product through any fraudulent or unlawful means.
pp) We will provide you with a receipt at time of delivery which specifies the total fees and charges for the products in the order.

FURTHER WARNINGS
qq) We attempt to be as accurate as possible. However, we do not warrant that product or service descriptions, instructional guides or other content of this site is accurate, complete, reliable, current or error – free. Any advice contained in the content of this site is general advice only and may not apply to your individual circumstances.